- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Laurie and Andy are very professional. They handled my vehicle quickly, and kept me updated on the progress. They take the safety and security of the vehicle seriously, allowing me to drop it off and pick it up after hours using their lock boxes.
Woodward Automotive saved me when I really needed help. My car broke down while I was in Connecticut, and I had to get my transmission fixed in Virginia. They made the entire process incredibly easy from start to finish. Their communication was clear, they handled everything smoothly, and they were extremely helpful every step of the way. I’m truly grateful for how they took care of the situation and made a stressful moment feel manageable. Highly recommend Woodward Automotive for their professionalism, honesty, and outstanding service. — Epifanio G.